Terms & Conditions

Welcome to the website of Caribbean Food Manufacturing S.A. (“CFM,” “we,” “us,” or “our”).

These Terms and Conditions (“Terms”) govern your access to and use of our website, including any pages, content, forms, product information, downloadable materials, communications, and other services made available through the website (collectively, the “Website”).

By accessing or using the Website, submitting an inquiry, requesting information, or otherwise interacting with the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website.

1. About Caribbean Food Manufacturing S.A.

Caribbean Food Manufacturing S.A. is a food manufacturing company serving local, regional, and international markets.

CFM manufactures branded and private-label food products and provides manufacturing-related services that may include product development, formulation support, production, packaging, and preparation of products for retail distribution.

Our principal product categories include, among others:

• Breakfast cereals
• Confectioners' sugar
• Instant beverage mixes
• Other food products that CFM may manufacture or develop from time to time

CFM's head office and manufacturing operations are located in Croix-des-Bouquets, Haiti. Public business records list the company's address as Ruelle L'Union #1, Santo 17, Croix-des-Bouquets, Haiti.

For general inquiries, you may contact:

Caribbean Food Manufacturing S.A.
Ruelle L'Union #1, Santo 17
Croix-des-Bouquets, Haiti
Email: info@cfmsa.net

For privacy-related inquiries: privacy@cfmsa.net

2. Purpose of the Website

The Website is intended to provide general information regarding CFM, its manufacturing capabilities, product categories, services, facilities, and business opportunities.

Unless expressly stated otherwise, information displayed on the Website:

• is provided for general informational purposes
• does not constitute an offer to sell
• does not constitute a binding quotation
• does not constitute a guarantee of manufacturing capacity or product availability
• does not constitute professional, regulatory, nutritional, medical, or legal advice
• does not create a contractual manufacturing, distribution, supply, agency, partnership, or other commercial relationship between CFM and any visitor

A binding commercial relationship with CFM arises only when expressly documented and accepted by authorized representatives of the applicable parties.

3. Commercial Agreements Take Precedence

CFM conducts business with customers through documents that may include quotations, proposals, purchase orders, invoices, product specifications, quality agreements, private-label agreements, manufacturing agreements, distribution agreements, supply agreements, or other written contracts.

If you enter into a separate written agreement with CFM and there is any inconsistency between that agreement and these Terms, the specific commercial agreement will prevail with respect to the subject matter covered by it.

These Terms are not intended to replace a negotiated manufacturing or supply agreement.

4. Eligibility and Authority

By using the Website on behalf of a company, organization, distributor, retailer, brand, or other legal entity, you represent that:

• you are legally capable of entering into these Terms
• you are authorized to act on behalf of that entity where applicable
• the information you provide to CFM is accurate and not misleading

You may not use the Website where doing so would violate applicable law or regulation.

5. Permitted Use of the Website

You may use the Website only for lawful purposes, including:

• learning about CFM
• evaluating CFM as a potential manufacturer or supplier
• making legitimate business inquiries
• requesting information regarding CFM's products or services
• contacting CFM regarding potential manufacturing opportunities
• accessing materials that CFM intentionally makes available to the public

CFM grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Website for these purposes.

6. Prohibited Activities

You must not:

• use the Website for unlawful, fraudulent, deceptive, or abusive purposes
• impersonate another person or company
• submit false or misleading information
• interfere with the operation or security of the Website
• attempt unauthorized access to the Website, servers, systems, or databases
• introduce viruses, malicious code, automated attacks, or other harmful technology
• scrape, harvest, extract, or systematically collect Website content or data without authorization
• circumvent security or access restrictions
• use automated bots or systems in a manner that materially interferes with the Website
• copy, reproduce, republish, or commercially exploit Website content except as permitted by law or written authorization
• misrepresent a relationship, affiliation, certification, endorsement, or partnership with CFM
• use CFM trademarks, product images, packaging, specifications, or other intellectual property without authorization

CFM may restrict or terminate access to the Website where it reasonably believes these Terms have been violated.

7. Product Information

CFM makes reasonable efforts to present accurate information regarding its products and manufacturing capabilities.

However, product information displayed on the Website may be illustrative and may change.

This includes information concerning:

• ingredients
• formulations
• flavors
• product composition
• packaging
• package sizes
• nutritional information
• manufacturing processes
• minimum order quantities
• manufacturing capacity
• production schedules
• certifications
• regulatory status
• geographic availability
• private-label capabilities

No Website description constitutes a guarantee that a particular product, formulation, specification, package format, capacity, ingredient, or service will be available for a particular project.

Final specifications must be confirmed in writing.

8. Product Images and Packaging

Photographs, illustrations, renderings, mockups, packaging examples, labels, and product images appearing on the Website are provided primarily for illustrative purposes.

Actual products may differ due to factors such as:

• formulation
• ingredient availability
• customer specifications
• regulatory requirements
• packaging suppliers
• printing processes
• production tolerances
• private-label requirements
• market-specific labeling requirements

Private-label or third-party brands shown on the Website, if any, remain the property of their respective owners.

Their appearance does not necessarily imply endorsement, ownership, sponsorship, or an ongoing commercial relationship unless expressly stated.

9. Business Inquiries and Requests for Quotations

You may contact CFM regarding manufacturing projects through Website forms, email, telephone, or other available communication channels.

Submitting an inquiry does not obligate CFM to accept a project.

CFM may request additional information before determining whether it can provide a quotation, including:

• product type
• formula or desired formulation
• estimated order volume
• target market
• packaging format
• desired launch date
• regulatory requirements
• quality requirements
• labeling requirements
• private-label specifications
• forecasted demand

CFM may accept or decline inquiries in its discretion, subject to applicable law.

10. Quotations

Unless expressly stated otherwise in a quotation:

• quotations are estimates only
• quotations are valid only for the period stated in the quotation
• pricing may depend on raw-material costs, packaging costs, freight, exchange rates, energy costs, duties, order quantities, specifications, and other commercial factors
• quotations may be revised if project requirements change
• issuing a quotation does not constitute acceptance of an order

An order becomes binding only in accordance with the acceptance procedure specified by CFM in the applicable quotation, purchase order confirmation, or contract.

11. Minimum Order Quantities

Certain products, packaging formats, formulations, or private-label manufacturing projects may be subject to minimum order quantities (“MOQs”).

MOQs may depend on:

• manufacturing efficiency
• formulation
• packaging
• raw-material requirements
• supplier minimums
• printing requirements
• production scheduling

Applicable MOQs will be communicated during the quotation or contracting process.

12. Private-Label and Contract Manufacturing

CFM may provide private-label and contract manufacturing services.

Private-label projects may be subject to separate requirements relating to:

• formulations
• recipes
• product specifications
• intellectual property
• trademarks
• packaging artwork
• labels
• regulatory approvals
• minimum order quantities
• samples
• testing
• production tolerances
• forecasts
• lead times
• confidentiality
• quality controls
• ownership of development work

These matters should be governed by the applicable quotation, manufacturing agreement, private-label agreement, or other commercial documentation.

13. Customer-Supplied Information and Specifications

Where a customer provides CFM with formulas, recipes, specifications, designs, claims, packaging materials, trademarks, artwork, nutritional statements, product names, instructions, or similar materials, the customer represents that it has the right to provide and authorize CFM to use those materials for the applicable project.

Unless CFM expressly assumes responsibility under a written agreement, the customer remains responsible for ensuring that customer-supplied materials:

• are accurate
• do not infringe third-party rights
• comply with applicable law
• are appropriate for their intended market
• contain all required approvals and permissions

14. Packaging and Artwork Approval

For custom or private-label manufacturing, CFM may require the customer to approve artwork, labels, packaging specifications, proofs, or similar materials before production.

Customer approval may constitute confirmation that the customer has reviewed matters including:

• spelling
• branding
• trademarks
• ingredient declarations
• nutrition information
• allergen statements
• product claims
• warnings
• instructions
• net quantity
• barcodes
• other label information

Responsibility for regulatory approval should be allocated in the parties' applicable commercial agreement.

CFM should not be considered to have provided legal or regulatory approval merely because it manufactures or prints according to customer-approved artwork.

15. Food Safety and Quality

CFM is committed to manufacturing food products in accordance with applicable quality and food-safety requirements relevant to its operations and contractual obligations.

Specific quality standards, testing protocols, certificates of analysis, audit requirements, manufacturing tolerances, acceptance criteria, or customer-specific quality obligations must be agreed separately where applicable.

Nothing on the Website should be interpreted as a guarantee that a particular certification, regulatory authorization, or quality standard applies to every product or project.

Customers should confirm the requirements relevant to their intended products and destination markets before ordering.

16. Ingredients, Allergens and Dietary Information

Food ingredients and production conditions can vary by product, formulation, customer specification, and manufacturing arrangement.

Individuals or businesses with concerns regarding:

• food allergies
• intolerances
• dietary restrictions
• ingredient sourcing
• cross-contact
• religious requirements
• nutritional composition
• other food-safety considerations

should rely on the final approved product specification and labeling applicable to the specific product rather than general Website information.

CFM does not recommend relying solely upon Website content when making health, allergy, nutritional, or dietary decisions.

17. Regulatory Compliance and Destination Markets

Food manufacturing, labeling, packaging, advertising, importation, and distribution requirements differ between jurisdictions.

A product that complies with requirements applicable in one market may require modification before being sold in another.

Unless otherwise expressly agreed in writing, customers are responsible for identifying and communicating requirements applicable to their intended destination markets, including requirements relating to:

• registration
• labeling
• permitted ingredients
• product claims
• import licenses
• customs
• nutrition declarations
• local language requirements
• packaging
• food-contact materials
• distribution

The parties may allocate specific regulatory responsibilities differently through a written agreement.

18. Samples and Product Development

CFM may provide prototypes, samples, test batches, or development products as part of evaluating a potential manufacturing project.

Unless expressly agreed otherwise:

• samples are for evaluation purposes
• samples may differ from commercial-scale production
• provision of a sample does not guarantee manufacturing availability
• sample approval does not waive applicable commercial or quality specifications
• development timelines are estimates rather than guaranteed completion dates

Charges may apply for development, samples, tooling, laboratory work, shipping, packaging, or other associated services.

19. Orders

Orders for products are subject to:

• CFM's written acceptance
• manufacturing capacity
• raw-material availability
• packaging availability
• agreed specifications
• credit approval where applicable
• the terms of the relevant quotation, purchase order confirmation, or supply agreement

CFM may decline, modify, or request clarification regarding an order before acceptance.

Once accepted, cancellation or modification rights will be determined by the applicable commercial agreement.

20. Pricing

Unless otherwise expressly agreed:

• prices are quoted in the currency identified in the applicable quotation
• prices exclude taxes, duties, freight, insurance, customs charges, and similar charges unless expressly included
• prices may depend on agreed quantities and specifications
• prices may be adjusted where permitted by the relevant agreement

Website content does not constitute a binding price list unless expressly identified as such.

21. Taxes, Duties and Government Charges

Customers are responsible for taxes, customs duties, import fees, levies, tariffs, and similar governmental charges associated with their purchases to the extent allocated to them under the applicable agreement or applicable Incoterm.

CFM may collect or invoice taxes where required by law.

22. Payment

Payment terms for commercial transactions will be established through the applicable quotation, invoice, purchase order, or written agreement.

CFM may require, depending on the transaction:

• deposits
• advance payments
• letters of credit
• bank transfers
• credit approval
• other agreed payment arrangements

Late or unpaid amounts may result in suspension of production or delivery to the extent permitted under the applicable contract and law.

23. Production and Lead Times

Production schedules and estimated lead times depend on various factors, including:

• raw-material availability
• packaging availability
• approved artwork
• customer approvals
• manufacturing capacity
• order size
• transportation
• regulatory requirements
• events beyond CFM's reasonable control

Unless expressly guaranteed in writing, stated lead times are estimates.

24. Shipping and Delivery

Delivery terms, freight responsibility, delivery location, risk of loss, title, insurance, and associated costs will be determined by the parties' applicable quotation, purchase order, contract, or agreed Incoterm.

CFM is not responsible for delays caused by third-party freight providers, customs authorities, ports, government action, or circumstances beyond its reasonable control except to the extent expressly assumed under a written agreement or required by law.

25. Inspection and Commercial Claims

Customers should inspect commercial shipments within the period specified in the applicable supply agreement or sales documentation.

Claims concerning shortages, visible damage, non-conformity, packaging defects, or similar issues should be reported promptly and should include sufficient supporting information to allow investigation.

Specific inspection, rejection, replacement, refund, or claims procedures will be governed by the applicable commercial agreement.

26. Returns

Food products may be subject to special safety, traceability, and handling considerations.

Accordingly, products may not be returned without prior written authorization from CFM.

Return eligibility, where applicable, will depend on the nature of the issue, product condition, food-safety requirements, contractual terms, and applicable law.

Custom-manufactured, private-label, or made-to-order products generally may not be returned merely because the customer changes its commercial requirements, except where expressly agreed otherwise.

27. Product Recall and Safety Incidents

Where a food-safety concern, regulatory issue, or potential product recall arises, CFM and the applicable customer should cooperate in accordance with:

• applicable law
• traceability requirements
• regulatory obligations
• food-safety procedures
• any applicable supply or quality agreement

Specific allocation of recall responsibilities and costs should be established in the relevant commercial agreement where appropriate.

Nothing in these Terms limits obligations imposed by applicable food-safety law.

28. Intellectual Property Rights

Unless expressly stated otherwise, the Website and its contents are owned by or licensed to CFM.

Protected materials may include:

• CFM's name and logo
• trademarks
• Website design
• text
• graphics
• photography
• illustrations
• product images
• videos
• icons
• packaging concepts
• downloadable materials
• other content

Such materials may be protected by copyright, trademark, and other intellectual property laws.

You may view Website content for legitimate informational and business purposes.

You may not reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit protected Website materials without prior written authorization except where permitted by applicable law.

29. CFM Trademarks

The names, logos, marks, slogans, designs, trade dress, and other identifiers associated with CFM are proprietary to CFM or its licensors.

Nothing on the Website grants any license or right to use these marks without written permission.

You may not use any CFM mark in a manner likely to imply sponsorship, approval, affiliation, or endorsement where none exists.

30. Customer and Third-Party Intellectual Property

Customers retain ownership of their pre-existing trademarks, logos, designs, and proprietary materials, subject to any rights granted to CFM through a commercial agreement.

A customer engaging CFM for private-label manufacturing authorizes CFM to use customer-provided intellectual property only to the extent reasonably necessary to perform the agreed services, unless otherwise provided in writing.

Ownership of newly developed formulas, recipes, designs, tooling, packaging, or other development work should be expressly addressed in the applicable project agreement.

31. Information You Submit to CFM

When you submit a contact form or other communication through the Website, you agree to provide accurate information.

Unless protected by a separate confidentiality or non-disclosure agreement, you should not submit highly confidential trade secrets, proprietary formulas, commercially sensitive recipes, or similarly sensitive information through a general Website contact form.

Commercially sensitive information should be exchanged through appropriate channels after suitable confidentiality arrangements have been established.

32. Feedback

If you voluntarily provide general feedback, recommendations, suggestions, or ideas concerning the Website or CFM's general services, CFM may use that feedback for legitimate business purposes without obligation to compensate you, provided this provision does not override confidentiality obligations or ownership rights established under a separate written agreement.

33. Confidentiality

General inquiries submitted through the Website are not automatically subject to a formal non-disclosure agreement.

If confidential information must be exchanged in connection with product development, formulation, private-label manufacturing, or another commercial project, the parties may enter into a separate confidentiality agreement.

Where a separate confidentiality agreement exists, that agreement will govern the treatment of covered confidential information.

34. Privacy

Your use of the Website is also subject to CFM's Privacy Policy.

CFM's current Website privacy notice states that CFM may collect information such as:

• name
• email address
• telephone number
• company name
• basic Website analytics through cookies

The privacy notice states that such information may be used to respond to inquiries, follow up with users, and understand how the Website is used.

It also states that CFM does not sell personal data to advertisers or use it for unrelated purposes.

Privacy inquiries and requests concerning access, correction, or deletion may be sent to:

privacy@cfmsa.net

The Privacy Policy should be read together with these Terms.

35. Cookies and Analytics

The Website may use cookies and similar technologies for essential functionality, security, analytics, performance measurement, or other purposes described in CFM's Privacy Policy or cookie notice.

Your browser may allow you to control certain cookies.

Disabling cookies may affect Website functionality.

Where applicable law requires consent for particular cookies or technologies, CFM will seek such consent as required.

36. Third-Party Websites and Services

The Website may contain links to websites, platforms, social-media services, maps, technology providers, or other resources operated by third parties.

CFM does not control those third parties and does not necessarily endorse their content, security practices, products, services, or privacy practices.

Accessing third-party services is at your discretion and may be subject to the third party's own terms and privacy policies.

37. Website Availability

CFM aims to maintain the Website but does not guarantee continuous or uninterrupted access.

CFM may temporarily or permanently:

• modify Website content
• suspend portions of the Website
• conduct maintenance
• remove features
• correct errors
• discontinue the Website

CFM is not obligated to maintain any particular Website feature indefinitely.

38. Accuracy of Website Information

CFM makes reasonable efforts to maintain useful and accurate Website information.

However, the Website may occasionally contain:

• typographical errors
• outdated information
• incomplete information
• technical errors
• inaccuracies

CFM may correct or update information at any time without prior notice.

Users evaluating a commercial transaction should confirm material information directly with CFM before relying upon it.

39. No Professional Advice

Website content is not intended to constitute:

• legal advice
• medical advice
• nutritional advice
• food-safety advice for a specific person
• customs advice
• tax advice
• regulatory advice
• other professional advice

Users should obtain appropriate professional advice where their circumstances require it.

40. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided “as is” and “as available.”

CFM makes no representation or warranty that:

• the Website will always be available
• Website content will be completely error-free
• all information will always be current
• the Website will be free from security vulnerabilities or harmful components
• use of the Website will satisfy a user's particular commercial requirements

Nothing in this section excludes warranties that cannot lawfully be excluded.

Product warranties, if any, will be governed separately by the applicable manufacturing or sales agreement.

41. Limitation of Liability

To the maximum extent permitted by applicable law, CFM and its directors, officers, employees, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from the use of, or inability to use, the Website.

This may include loss of:

• profits
• revenue
• business opportunity
• anticipated savings
• goodwill
• data

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Liability relating to products manufactured or supplied under a commercial agreement will be governed by that agreement and applicable law rather than solely by this Website limitation.

42. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless CFM and its officers, directors, employees, and representatives from third-party claims, liabilities, losses, or reasonable costs arising from:

• your unlawful use of the Website
• your violation of these Terms
• content or materials you submit unlawfully
• infringement caused by customer-supplied intellectual property
• your violation of another person's rights

For manufacturing customers, any broader indemnification obligations should be governed by the applicable manufacturing or supply agreement.

43. Compliance With Laws

You agree to use the Website and engage with CFM in accordance with applicable laws.

Where relevant to an international commercial transaction, the parties may also be required to comply with laws concerning:

• customs
• import/export controls
• anti-bribery
• anti-corruption
• money laundering
• trade restrictions
• economic sanctions

CFM may refuse a transaction where proceeding would reasonably expose CFM to a violation of applicable law.

44. Force Majeure

CFM will not be responsible for failure or delay caused by circumstances beyond its reasonable control to the extent permitted by applicable law and the relevant commercial agreement.

Such circumstances may include:

• natural disasters
• hurricanes
• floods
• earthquakes
• fires
• epidemics or pandemics
• war
• civil disturbance
• strikes
• government actions
• border restrictions
• port closures
• transportation disruption
• shortages of raw materials
• energy interruption
• telecommunications failures
• supplier failures
• other comparable events outside CFM's reasonable control

The effect of force majeure on an actual manufacturing order should be determined by the applicable supply or manufacturing agreement.

45. Suspension or Termination of Access

CFM may suspend, restrict, or terminate access to the Website where reasonably necessary to:

• protect the Website
• protect CFM or other users
• investigate suspected misuse
• comply with legal requirements
• address violations of these Terms

Provisions that by their nature should survive termination will continue to apply.

46. Changes to These Terms

CFM may amend these Terms periodically to reflect:

• Website changes
• changes to CFM's services
• operational requirements
• legal or regulatory developments
• other legitimate business considerations

The updated Terms will be posted on the Website together with a revised “Last Updated” date.

Changes will apply prospectively unless applicable law requires otherwise.

Your continued use of the Website after amended Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

47. Governing Law

Unless another governing law is expressly established in a separate written agreement, these Terms and your use of the Website shall be governed by the laws of the Republic of Haiti, without regard to conflict-of-law principles, subject to any mandatory law that applies.

This provision applies primarily to use of the Website.

International supply and manufacturing contracts may designate separate governing-law or dispute-resolution provisions.

48. Dispute Resolution and Jurisdiction

The parties should first attempt in good faith to resolve any dispute concerning use of the Website through direct communication.

If a dispute cannot be resolved informally, and unless mandatory law or a separate written agreement provides otherwise, disputes arising from these Terms will be submitted to the competent courts having jurisdiction over CFM's registered office in the Ouest Department, Haiti.

Separate manufacturing, private-label, distribution, or supply agreements may contain different dispute-resolution procedures, including arbitration, and those provisions will take precedence for disputes arising under those agreements.

49. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Where possible, the affected provision should be interpreted or modified to reflect its original purpose while remaining enforceable.

50. No Waiver

A failure by CFM to exercise or enforce a right under these Terms does not constitute a waiver of that right.

Any waiver must be expressly made by an authorized representative of CFM.

51. Assignment

You may not assign your rights or obligations under these Terms without CFM's prior written consent where consent is legally permitted to be required.

CFM may transfer rights relating to the Website as part of a restructuring, merger, acquisition, sale of business, or similar corporate transaction, subject to applicable law.

52. Entire Agreement Regarding Website Use

These Terms, together with CFM's Privacy Policy and any other policies expressly incorporated by reference, constitute the agreement between CFM and the user concerning general use of the Website.

They do not supersede a separately executed commercial agreement governing manufacturing, product supply, distribution, private-label services, confidentiality, or another business relationship.

53. Language

These Terms may be translated for convenience.

Where CFM publishes versions in multiple languages, CFM should specify which version controls in the event of inconsistency.

Recommended wording if English is intended to control:

In the event of any inconsistency between the English version of these Terms and a translated version, the English version will prevail to the extent permitted by applicable law.

54. Contact Us

Questions concerning these Terms may be directed to:

Caribbean Food Manufacturing S.A.
Ruelle L'Union #1, Santo 17
Croix-des-Bouquets, Haiti

General inquiries: info@cfmsa.net
Privacy inquiries: privacy@cfmsa.net